Welcome to the AlarmDealer.com Dealer User Guide. This guide will take you through the process of logging in and changing your password, customizing with your company logo, as well as adding your customers and registering their devices.
Use your AlarmDealer.com URL provide by your ipDatatel Account Executive. Login with your new Username and Password provided to you in your Welcome Email. After your first login, you may change your Username and/or Password.
YOUR COMPANY LOGO
You can customize AlarmDealer.com and the SecureSmart App with your company logo.
Before getting started, create two versions of your company logo. One for the AlarmDealer.com Portal sized 320x480. The second logo for the SecureSmart app sized 380x120.
LOGO UPLOAD FOR PORTAL
Click on “Dealer Menu” tab. Choose “Portal Profile” on pull-down screen. This is where you begin the logo customization process. Go to “Portal Logo” and select your “Main Logo” image file by selecting “Choose File” and then click “Upload.
You can now view and share your dealer branded portal with your customers by sharing your unique URL address supplied by ipDatatel.
LOGO UPLOAD FOR SECURESMART APP
Now, let’s customize your SecureSmart app logo on the same “Portal Profile” screen. Click on the “Mobile App Branding” tab in lower, right corner of screen.
Click on the “Click Here to Sign Up” link. You will be directed to the “Mobile App Branding” page. You can enter credit card information, then you will be prompted to fill out company information, then upload two company logos (Logo 320x480) (Keypad Logo 380x120).
Just click “Save” to preview your two uploaded images. Finally, if satisfied with your images, then click the “Activate” button and your dealer branded app is now live.
ADDING CUSTOMERS & REGISTERING DEVICES
You are now ready to begin adding customers and registering devices. Just click “Dealer Menu”, and choose “User Accounts” on the pull-down screen. The next screen you will see is the “Dealer Accounts: List.” This is where you will create and manage your customers. Click the “Create Account Wizard” button to begin registering devices for your customer. This begins a 4-Step process.
STEP 1 - CREATE ACCOUNT
Enter your customer’s information such as Username, Password and vital information.
STEP 2 - REGISTER HARDWARE
Enter the device Friendly Name. Common Friendly Names you might use would be: “Smith Home,” “Jones Office,” or “Williams Vacation Cottage.” Register the new ipDatatel device by entering the MAC ID and CRC number found on both the device and the product box.
STEP 3 - NOTIFICATION SETTING
Set your customer’s preferences for receiving notifications, such as push notifications, email
notifications, or automated phone call.
STEP 4 - CENTRAL STATION SET UP
This screen allows you to set up your Central Station and billing information. Enter the Central Station phone number/IP to IP connection, Caller ID Number, Central Station account number and panel preferences. Lastly, select your billing features.
Click “Dealer Menu” tab and choose “Dealer Device Lists” on pull-down screen.
Use Search Bar to search by MAC ID, Subscriber ID, or Activation Date.
CHECK DEVICE STATUS
Sort all active devices by clicking Device Status.
CHECK ONLINE STATUS
Sort all online devices by clicking Online Status.
CHECK FIRMWARE VERSION
Check firmware version in second column.
REMOTELY POWER CYCLE DEVICES
Click “Restart” to remotely power cycle each device.
Remove inactive devices by clicking the red “X” in left column.
In order to remove active devices, first deactivate the device within any “Account Contact” screen.